Effective Date: 2025/1/1

Gtechexpress.lk (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (“the Website”) or use our services. It also explains your rights under applicable laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect information to provide you with our services, process transactions, and improve your experience. This includes:

1.1 Information You Provide to Us:

  • Account Information: When you create an account, we collect your name, email address, phone number, and other details you provide.
  • Order Information: To process your purchases, we collect your shipping address, billing address, payment information, and purchase details.
  • Customer Support: If you contact us for support, we may collect your communication details and any additional information you provide.

1.2 Information We Collect Automatically:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, clicks, and navigation paths.
  • Cookies: We use cookies to enhance your experience and gather analytics. (See our Cookie Policy below.)

1.3 Third-Party Information:

  • Google OAuth and Facebook Login: If you log in using Google or Facebook, we receive your name, email address, and profile picture. We only access information you explicitly authorize.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: To create your account, process transactions, deliver orders, and provide customer support.
  • Marketing and Communications: To send promotional emails, updates, and newsletters (with your consent).
  • Personalization: To enhance your shopping experience by showing personalized content and recommendations.
  • Analytics and Improvements: To monitor usage, improve our website, and develop new features.
  • Security and Fraud Prevention: To protect against unauthorized access, detect fraud, and ensure the security of our systems.

3. Sharing Your Information

We do not sell your personal information. However, we may share your data with:

  • Service Providers: Third parties who help us operate our business, such as payment processors, shipping providers, and IT support.
  • Analytics Providers: Google Analytics, Facebook Pixel, or similar tools for website analysis and marketing.
  • Compliance with Law: If required by law, regulation, or legal process, we may disclose your information to government authorities.

4. Data Security

We use industry-standard security measures to protect your personal data. This includes encryption, secure servers, and regular security audits. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

5. Your Rights

Under GDPR and other privacy laws, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Data Portability: Request transfer of your data to another service provider.
  • Withdraw Consent: Opt-out of marketing communications or revoke consent to data processing.
  • Lodge a Complaint: File a complaint with your local data protection authority if you believe your rights are violated.

To exercise your rights, contact us at info@gtechexpress.lk.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. By using our website, you agree to our use of cookies.

6.1 Types of Cookies We Use:

  • Essential Cookies: Necessary for basic website functionality.
  • Performance Cookies: Collect data on website performance and usage.
  • Marketing Cookies: Help deliver relevant ads and track campaign performance.

You can manage or disable cookies through your browser settings.

7. Third-Party Services

Our website integrates third-party services like Google OAuth and Facebook Login. These services are governed by their respective privacy policies. We encourage you to review them:

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements.

9. International Data Transfers

If you are located outside Sri Lanka, your information may be transferred to and processed in Sri Lanka or other countries where our service providers are located. We ensure such transfers comply with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Effective Date.”

11. Contact Us

If you have any questions or concerns about this Privacy Policy, contact us at:

Gtechexpress.lk
Email: info@gtechexpress.lk